Term and Conditions

1. User Responsibilities

As a user of Modern Shoe Hub, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Be responsible for all activities that occur under your account
• Ensure that you are of legal age to form a binding contract in your jurisdiction

2. Products and Services

Modern Shoe Hub specializes in comfortable footwear for the entire family. Our product offerings include:

• Apparel & Accessories
• Footwear for Men, Women, and Children (Big Kids, Little Kids)
• Various styles including Dress-casual, Sandals, Slip-on shoes, and Sneakers
• Specific collections like Wally and Wendy

We strive to provide accurate product descriptions, images, and pricing. However, we cannot guarantee that colors will display exactly as shown due to variations in monitor settings.

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payment

Order Process

When you place an order, you will receive an acknowledgment email. This is not an order confirmation. Your order is accepted only when we send a confirmation email.

Pricing

All prices are in US Dollars. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By providing payment information, you represent that you are authorized to use the payment method.

4. Shipping and Delivery

We ship worldwide except to certain remote areas and parts of Asia.

Processing Time

Orders are processed within 1-2 business days after payment confirmation.

Shipping Options

• Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Flat rate: $12.95
• Free Shipping: Available for orders over $50. Shipped via EMS. Delivery within 15-25 business days after shipment

Shipping times may vary during holiday seasons or due to unforeseen circumstances beyond our control.

Risk of loss or damage to products passes to you upon delivery.

5. Returns and Exchanges

Your satisfaction is our priority. Please review our return policy carefully.

Return Window

We accept returns and exchanges within 15 days of you receiving your order.

Condition Requirements

All returned items must be in original condition: unworn, unwashed, with original tags attached, and in the original packaging.

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on the following items unless they are defective:

• Sandals (due to hygiene concerns)
• Slip-on shoes (due to hygiene concerns)
• Items without original tags or packaging
• Items showing signs of wear or damage not present at time of delivery

Return Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] with your order number and product details
2. Wait for instructions and return authorization number
3. Ship your return to: Modern Shoe Hub Returns, 4587 Kennedy Court, Cambridge, US 02141

Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Refunds

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refund timeframes:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

The time it takes for the refund to appear in your account may vary depending on your financial institution.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Modern Shoe Hub or its content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or republish any content from this site without our prior written consent.

The Modern Shoe Hub name and logo are trademarks of our company. You may not use these without our express written permission.

7. Limitation of Liability

Modern Shoe Hub shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any products purchased through our website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website
• Any other matter relating to our website or services

Our maximum liability to you for any claim related to your use of our website or purchase of products shall not exceed the amount you paid for the product(s) in question.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of personal information as outlined in our Privacy Policy.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of [Insert State], without regard to its conflict of law provisions.

Any disputes arising from these terms or your use of our website shall be resolved in the courts located in Cambridge, US.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website.

Your continued use of our website after any changes constitutes acceptance of the modified terms.

11. Contact Information