Shipping Information

At Modern Shoe Hub, we strive to get your comfortable footwear to you as quickly and efficiently as possible. Here’s what you can expect:

Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes:

  • Standard Shipping: Shipped via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Flat rate: $12.95
  • Free Shipping: Shipped via EMS for orders over $50
    • Delivery within 15-25 business days after shipment
    • Free for qualifying orders
Please Note: We ship worldwide except to certain remote areas and parts of Asia. Shipping times may vary during holiday seasons or due to unforeseen circumstances beyond our control.

Returns & Exchanges

Your satisfaction is our priority at Modern Shoe Hub. If you’re not completely happy with your purchase, we’re here to help with our straightforward returns process.

Return Window: We accept returns and exchanges within 15 days of you receiving your order.

Condition Requirements: All returned items must be in original condition: unworn, unwashed, with original tags attached, and in the original packaging.

How to Return or Exchange an Item

Step 1: Request Authorization
Contact our customer service team at [email protected] with your order number and product details. Use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Modern Shoe Hub Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Size: [Product Size]
Reason for Return/Exchange: [Please specify reason]

Please provide instructions on how to proceed.

Thank you,
[Your Full Name]
[Your Email Address]

Step 2: Wait for Instructions
Our team will respond within 1-2 business days with a return authorization number and shipping instructions.

Step 3: Ship Your Return
Package your item securely with the authorization number included and ship to:

Modern Shoe Hub Returns
4587 Kennedy Court
Cambridge, US 02141
Important: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Refund Information

Once we receive and inspect your returned item, we will process your refund within 3-5 business days.

Refund Methods & Timeframes:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing
Please Note: The time it takes for the refund to appear in your account may vary depending on your financial institution.

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on the following items unless they are defective:

  • Sandals (due to hygiene concerns)
  • Slip-on shoes (due to hygiene concerns)
  • Items without original tags or packaging
  • Items showing signs of wear or damage not present at time of delivery

Exchanges

For a different size or color, we recommend returning the original item for a refund and placing a new order, as this is often faster. If you prefer a direct exchange, please indicate this in your return request. We will ship the replacement once we receive your return.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We will arrange a free return and replacement at no cost to you.

Questions?

If you have any questions about our shipping or returns policy, please don’t hesitate to contact our friendly customer service team at [email protected].

We appreciate your trust in Modern Shoe Hub for your comfortable footwear needs!