At Modern Shoe Hub, we want you to be completely satisfied with your purchase of our comfortable footwear. If you’re not happy with your items for any reason, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of you receiving your order. All returned items must be in their original condition: unworn, unwashed, with original tags attached, and in the original packaging.

Please Note: For hygiene reasons, we cannot accept returns or exchanges on sandals and slip-on shoes that show signs of wear or lack original packaging. This is to ensure the health and safety of all our customers.

How to Return or Exchange an Item

Step 1: Request a Return or Exchange

To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange.

You can use the following template for your request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Modern Shoe Hub Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Size: [Product Size] Reason for Return/Exchange: [Please specify reason] Please provide instructions on how to proceed. Thank you, [Your Full Name] [Your Email Address]

Step 2: Wait for Authorization

Our customer service team will respond within 1-2 business days with a return authorization number and instructions on where to send your package.

Step 3: Ship Your Return

Package your item securely including the return authorization number inside the package. Ship your return to:

Modern Shoe Hub Returns
4587 Kennedy Court
Cambridge, US 02141

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Information

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be issued to your original payment method.

Payment Method Refund Timeframe
Credit/Debit Card (Visa, MasterCard, JCB) 5-10 business days after processing
PayPal 3-5 business days after processing

Note: The time it takes for the refund to appear in your account may vary depending on your financial institution.

Exchanges

If you need a different size or color, we recommend returning the original item for a refund and placing a new order. This is often faster than a traditional exchange process.

If you prefer a direct exchange, please indicate this in your return request. We will ship the replacement item once we receive your return.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Sandals (due to hygiene concerns)
  • Slip-on shoes (due to hygiene concerns)
  • Items without original tags or packaging
  • Items showing signs of wear or damage not present at time of delivery

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a free return and replacement at no cost to you.

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected].

We appreciate your trust in Modern Shoe Hub for your footwear needs!