FAQ

What types of shoes do you offer?

We specialize in comfortable and stylish footwear for the entire family. Our collection includes sneakers, sandals, slip-ons, and dress-casual shoes across categories for Men, Women, Kids, Big Kids, and Little Kids. Specific popular lines include our Wally slip-ons and Wendy sandals.

How do I choose the right size?

We recommend referring to the detailed size chart available on each product page. Our shoes are designed for comfort and true to size. If you’re between sizes or have specific fit concerns, please contact us for personalized advice.

How do I place an order?

Simply browse our collection, select your desired items and sizes, and proceed to checkout. You can complete your purchase as a guest or create an account for faster shopping in the future.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

I forgot my password. How can I reset it?

Click on the “Forgot Password” link on the login page. Enter your registered email address, and we’ll send you instructions to reset your password.

Where do you ship?

We proudly ship worldwide! However, we are currently unable to deliver to Asia and some remote areas due to logistical constraints.

What are my shipping options?

We offer two convenient options:
Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery within 10-15 days after dispatch.
Free Shipping: Available on all orders over $50, shipped via EMS. Delivery within 15-25 days after dispatch.
Please allow 1-2 business days for us to process and carefully prepare your order before it is dispatched.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey right to your doorstep.

What is your return policy?

We want you to be completely satisfied. You may return unworn items in their original packaging within 15 days of receipt for a full refund or exchange. Please note that return shipping costs are the responsibility of the customer, unless the item is faulty.

How do I initiate a return or exchange?

Please contact our customer service team at [email protected] within the 15-day window. Include your order number and the reason for the return. We will guide you through the simple process.

When will I receive my refund?

Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or card issuer.

How can I contact customer service?

We’re here to help! You can reach our dedicated support team via email at [email protected]. We strive to respond to all inquiries within 24 business hours.

Where is Modern Shoe Hub located?

Our operations are based at 4587 Kennedy Court, Cambridge, US 02141. All orders are carefully hand-checked and shipped from our facility here.